These Terms and Conditions (“Terms”) apply to your use of the Smell.Fit website, to any order you place with us, and to our loyalty scheme, games and rewards. By placing an order, or by playing our games, you confirm that you accept these Terms. If you do not agree with them, please do not place an order or play.

1. Who we are

Smell.Fit (“we”, “us”, “our”) sells affordable designer-inspired fragrance body sprays and room sprays in the United Kingdom. You can reach us any time at sales@smell.fit or through our Contact page.

2. Orders and acceptance

When you place an order you are making an offer to buy. We will send an order confirmation email, but a contract between us is only formed when we accept your order and dispatch it. We may refuse or cancel an order at our discretion (for example if an item is out of stock, a price is clearly wrong, or we suspect fraud or misuse). If we cancel an order you have paid for, we will refund you in full.

3. Products and description

Our fragrances are our own designer-inspired interpretations. They are not the original branded products, are not associated with or endorsed by any brand owner, and any brand names are referenced only to describe a scent profile. We take care to describe and picture products accurately, but slight variation in colour, packaging or scent is normal and not a fault.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown separately at checkout before you pay. We may change prices at any time, but changes will not affect an order we have already accepted. Payment is taken securely at checkout. If a payment fails or is reversed, we may cancel the order.

5. Delivery

We aim to dispatch orders promptly and will give estimated delivery times at checkout and by email. Estimated times are not guarantees. Risk in the goods passes to you on delivery. If your order has not arrived within a reasonable time, please contact us and we will help.

6. Returns, refunds and cancellation

Your rights to cancel and return, and how refunds work, are set out in full in our Refund & Returns Policy, which forms part of these Terms. Gift cards have their own separate terms (see below).

7. Gift cards

Smell.Fit gift cards are digital E-Gift Cards and are governed by our E-Gift Card Terms & Conditions, which apply in addition to these Terms.

8. Loyalty points, store credit and promotions

Our loyalty scheme, account credit and any promotions are offered at our discretion and are governed by the Loyalty Points Scheme terms. In summary, and without limiting that page: loyalty points are worth 1p each (100 points = £1), are earned and spent as set out there, can be applied against the item total at checkout (not postage), expire 6 months after they are earned, have no cash value outside the Smell.Fit store, and are non-transferable. Points and credit may be adjusted or reclaimed where an order is cancelled, refunded or returned, or where we reasonably suspect misuse. You may also choose to spend loyalty points inside our games as described in section 9. We may change, pause or end any promotion, or change point values, earning rates and costs, at any time.

9. Games, in-game rewards and prizes

We offer optional games as a free perk for account holders: Scent Sprint (an arcade game), the Prize Machine (an in-game fruit machine) and Spin the Wheel. They are run by Smell.Fit for fun, and are not sponsored by, endorsed by or associated with any of the designer brands our fragrances are inspired by. Spin the Wheel has its own detailed terms on the Spin the Wheel page, which apply in addition to this section.

No purchase necessary. You do not have to buy anything to play our games, to win a prize or to claim a prize. Playing is a free perk of holding a Smell.Fit account: create a free account, log in and play. Buying products, and choosing to spend loyalty points, are never required to take part or to win, and do not improve your chances on any single play; they only give you additional plays as described below. Every logged-in account receives free plays that need no purchase of any kind.

9.1 Eligibility. You must have a Smell.Fit account and be logged in for any play to count or for you to win or keep anything. You may hold one account and must play personally. Play is intended for our customers in the United Kingdom.

9.2 Free goes and free spins. Account holders receive free plays as a goodwill perk. Scent Sprint currently gives 1 free go a week, added each Monday and building up to a maximum of 6 saved free goes. Spin the Wheel currently gives 1 free spin every 30 days, saving up to 3. These rates, caps and timings are set by us and may change (see 9.8).

9.3 Spending loyalty points to play. You can choose to spend real loyalty points to keep playing: to buy extra Scent Sprint goes (currently 100 points per go, up to 2 extra goes per day) and to buy an extra life during a run when your lives run out (currently 40 points per life). Points spent this way are deducted immediately and are not refundable. Spending points buys you the chance to play only; it does not guarantee any prize, and points are not returned whether or not you win anything. The point cost, the daily limit and availability may change (see 9.8). Any prizes you legitimately win are yours to keep as set out below.

9.4 In-game coins and prize tokens. Coins collected inside Scent Sprint, and prize tokens earned by beating bosses, are part of the game only. They are not loyalty points or store credit, they have no monetary value, they cannot be bought, sold, transferred or exchanged for cash or loyalty points, and they can only be used inside the games (coins for cosmetic bottle skins and to pay for Prize Machine spins; tokens to spin the Prize Machine).

9.5 Prizes you can win. Only a logged-in account holder can win a real prize. Depending on the game, prizes may include loyalty points, bonus wheel spins, extra goes, prize tokens, money-off coupons, free-postage coupons and free sprays. Money-off, free-postage and free-spray prizes are issued as a single-use coupon saved to the My Coupons area of your account. Each coupon is tied to your account only, is non-transferable, is valid for the period shown on it (typically 30 days), can be used on one order, and is applied at checkout. Free sprays are subject to availability, and where a scent comes in more than one size the 50ml size is given. Loyalty points won in a game are treated exactly like any other loyalty points under the Loyalty Points Scheme (worth 1p each, item discount only, and expiring 6 months after they are won).

9.6 Odds, results and demo play. Where we publish the chances of winning (for example on the Spin the Wheel page), those are the odds that apply. Every result is decided at the moment you play and is final. Prizes are subject to availability. Practice runs, demonstration play and any play while you are not logged in are for fun only and win nothing real; logging in afterwards does not turn a demo result into a real prize.

9.7 No cash alternative. There is no cash alternative to any go, life, spin, coin, token, or prize, and none of them can be exchanged for cash.

9.8 Changing or withdrawing the games. The games and all in-game rewards are a goodwill perk offered at our discretion. We may add, change, pause, remove or withdraw any game, prize, published odds, point cost, free-go or free-spin rate or cap, at any time and without notice. Any prize you have already legitimately won will still stand.

9.9 Fair play and abuse. You must play personally and honestly. Using bots, scripts, automation, exploits, modified or tampered clients, or multiple or fake accounts, or otherwise manipulating or interfering with a game, is not allowed. Where we reasonably believe a game, the points system or the rewards have been abused, we may void goes, spins, coins, tokens, points and prizes, withhold or reclaim any reward, and suspend or close the account. Any decision we make about abuse is final.

9.10 Order of priority. This section applies to all of our games. For a specific game, its own dedicated terms (for example the Spin the Wheel terms) and the Loyalty Points Scheme terms also apply, and if there is any conflict about that specific game or about loyalty points, the dedicated page prevails for that subject.

10. Your account

You are responsible for keeping your account details and password secure and for activity that happens under your account. Please give accurate information and keep it up to date. We may suspend or close accounts we reasonably believe are being used fraudulently or in breach of these Terms.

11. Acceptable use

You agree not to misuse the website, attempt to gain unauthorised access, or use it in any unlawful way. Content on this website (text, images, logos and design) belongs to us or our licensors and may not be copied or reused without permission.

12. Our liability

Nothing in these Terms limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud. Subject to that, we are not liable for losses that were not foreseeable, or for business losses, and our total liability for any order is limited to the amount you paid for it. This does not affect your statutory rights as a consumer.

13. Privacy

We handle your personal data in line with our Privacy Policy and our Cookie Policy.

14. Changes to these Terms

We may update these Terms from time to time. The version published on this page at the time you place an order, or at the time you play, is the version that applies.

15. Governing law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

16. Contact us

Questions about these Terms? Email sales@smell.fit or use our Contact page. We are a small business and we will always try to sort things out fairly.